1. Introduction

SAWRA (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This policy outlines how we collect, use, disclose, and safeguard your personal information.

2. Scope

This Privacy Policy applies to:

Website visitors

Customers

Business partners

Employees

Any third party whose personal information we process

3. Personal Information We Collect

We collect the following types of personal information:

Website Visitors: IP address, browser type, cookies, analytics data

Customers: Name, contact details, payment information, service history

Business Partners: Company details, contact persons, financial details

Employees: Name, ID number, bank details, tax information, emergency contacts

4. How We Collect Personal Information

We collect personal information through:

Direct interactions (e.g., filling out forms, emails, phone calls)

Automated technologies (e.g., cookies, analytics)

Third-party sources (e.g., business partners, credit bureaus)

5. Purpose of Processing Personal Information

We use your personal information for the following purposes:

To provide and manage our services

To process payments and invoices

To communicate with customers and partners

To comply with legal and regulatory requirements

For internal record-keeping and employee administration

6. Lawful Basis for Processing

Under POPIA, we process personal information based on:

Consent: When you provide explicit consent

Contractual Necessity: When processing is required for service delivery

Legal Obligation: When required by law

Legitimate Interest: When processing is necessary for our business operations

7. Disclosure of Personal Information

We may share personal information with:

Service providers assisting in business operations

Regulatory and legal authorities when required

Business partners and affiliates with your consent

Third parties in case of mergers or acquisitions

8. Data Security

We implement appropriate security measures to protect personal information from unauthorized access, alteration, or destruction.

9. Data Retention

We retain personal information only as long as necessary to fulfill legal, contractual, and business obligations.

10. Your Rights Under POPIA

You have the right to:

Access your personal information

Request correction or deletion

Withdraw consent at any time

Lodge a complaint with the Information Regulator

11. Use of Cookies

Our website uses cookies to enhance user experience. You may disable cookies in your browser settings.

12. Contact Information

If you have any questions about this policy or wish to exercise your rights, please contact us at:
Email: enquiriess@sawra.co.za

13. Updates to This Policy

We may update this policy periodically. Please review it regularly for any changes.