1. Definitions

(Alphabetical order)

Accreditation: Formal approval granted by SAWRA.

Certification: Individual technician certification by SAWRA.

Member: Any workshop, business, technician, or training provider accredited by SAWRA.

SAWRA: South African Windscreen Repair Association (Pty) Ltd.

2. Scope of Membership

Membership or accreditation is granted only after successful application, audit, and SAWRA approval.

Membership is valid for the specified period and must be renewed annually unless otherwise stated.

Membership is non-transferable.

3. Use of SAWRA Name, Logo, and Marks

Members may only use SAWRA logos, marks, or public affiliation after receiving formal written approval.

Use is limited to accredited services and must comply with SAWRA branding guidelines.

Unauthorized use will result in suspension, legal action, or public removal.

4. Compliance Obligations

Members must follow SAWRA’s published standards, protocols, and comply with audits.

Members must notify SAWRA of material changes, such as ownership, location, or operational changes.

Workshop accreditation authorizes only commercial repair activities.
Any training activities or third-party certifications require separate approval under SAWRA’s Specialist Certified Training Provider (SCTP) accreditation process.

Misrepresentation of business activities, bypassing accreditation pathways, or submitting false information may result in immediate application rejection, certification suspension, financial penalties of up to R75,000, and blacklisting for up to three (3) years.

5. Fees and Payments

All application, membership, accreditation, and renewal fees will be communicated in writing.

Payments must only be made after official SAWRA instruction.

SAWRA reserves the right to review and adjust fee schedules annually, providing 60 days’ written notice of increases.

6. Suspension & Termination

SAWRA reserves the right to suspend or terminate membership in cases of non-compliance, fraud, or unauthorized use of branding.

Members will receive 14 days’ written notice to correct material breaches, except in cases of fraud or safety violations.

7. Dispute Resolution

SAWRA will aim to resolve disputes amicably.

Any disputes requiring formal resolution will be subject to arbitration in Johannesburg, South Africa.

SAWRA’s decisions on accreditation and certification matters are final.

8. Limitation of Liability

SAWRA’s liability is limited to direct damages arising solely from gross negligence in accreditation processes.

Nothing in this section affects consumer rights under the Consumer Protection Act (CPA).

9. Data Protection (POPIA)

Members consent to SAWRA processing CIPC documents, audit reports, and certification records for compliance purposes only.

Data will be retained securely for five (5) years after the end of membership or accreditation.

10. Force Majeure

SAWRA shall not be liable for delays or failure to perform obligations due to events beyond its reasonable control, including load-shedding, strikes, natural disasters, pandemics, or government actions.

11. Amendments

SAWRA reserves the right to amend these Terms and Conditions and will provide written notice to members of any material changes.